Contact
Questions about an order, allergens, or large trays? Send a message.
Store
10 Charlotte House Basement, Manchester, M1 4FL
Hours
Open 10:00–18:30 · Closed Thursdays
Find us
Address
10 Charlotte House Basement, Manchester, M1 4FL
Phone
(0161) 547 4285Last updated August 2026
These terms cover cakes, pastries and other items bought from Lottie’s Bakehouse in store, by phone or through this website. Placing an order means you accept them. Custom cakes need 5–7 days’ notice; we’ll confirm every detail — design, size, filling, colour and any message — with you before baking.
Prices are shown in pounds sterling and include VAT where it applies. Custom cakes are quoted individually, so the price shown at checkout is a deposit to reserve your date, not the full amount. The balance is confirmed once details are agreed and is due on or before collection.
A deposit secures your pickup date and is put toward the final price. Deposits are non-refundable within 48 hours of the pickup date. Outside that window, see our Refund Policy.
Orders are made fresh for collection from 10 Charlotte House Basement, Manchester, M1 4FL on your chosen date. We hold cakes on the pickup date only; please arrange an alternative in advance if you can’t collect. We don’t currently offer delivery.
Our kitchen handles wheat, egg, milk, soya, nuts, sesame, fish and molluscs. We take care but cannot guarantee any item is free from a given allergen due to shared equipment. Tell us about allergies when ordering and check the “Contains” label on each product.
Questions? Email Lottiebakehouse@gmail.com or call (0161) 547 4285. Lotties Bakehouse, 10 Charlotte House Basement, Manchester, M1 4FL.
Last updated August 2026
When you place an order or send a message we collect your name, email, phone number and the details of your order. If you pay online, payment is handled by our payment provider — we don’t store your full card details.
We use your information only to take and fulfil your order, confirm details, contact you about your cake, and keep records required for tax and food-safety purposes. We do not sell your data or send marketing without your consent.
We share information only with the service providers that let us run the bakery — for example our payment processor — and only as needed. We may disclose information where the law requires it.
We keep order records for as long as needed for our legal and accounting obligations, then delete them. You can ask to see, correct or delete the information we hold about you by emailing Lottiebakehouse@gmail.com.
This site uses only the storage needed to remember your basket and order progress on your device. We don’t use advertising or third-party tracking cookies.
Questions? Email Lottiebakehouse@gmail.com or call (0161) 547 4285. Lotties Bakehouse, 10 Charlotte House Basement, Manchester, M1 4FL.
Last updated August 2026
This website is provided to let you browse our menu and place orders. By using it you agree to use it lawfully and not to disrupt, copy or misuse any part of it.
We keep menu items, allergen information and prices as accurate as we can, but they may change and occasional errors happen. Nothing on this site is a binding offer until we confirm your order.
All text, images and branding on this site belong to Lottie’s Bakehouse and may not be reused without permission.
We provide the site “as is”. To the extent the law allows, we’re not liable for issues arising from its use. This doesn’t affect your statutory rights as a consumer.
Questions? Email Lottiebakehouse@gmail.com or call (0161) 547 4285. Lotties Bakehouse, 10 Charlotte House Basement, Manchester, M1 4FL.
Last updated August 2026
Because custom cakes are made to your specification, deposits are non-refundable within 48 hours of the pickup date. If you cancel earlier than that, we’ll refund your deposit less any ingredients or work already committed.
If an item isn’t as agreed or arrives faulty, tell us within 24 hours of collection — with a photo if you can. We’ll put it right with a remake or a refund as appropriate.
For food-safety reasons we can’t accept returns of freshly made items once they’ve left the shop, except where there’s a genuine fault. This does not affect your statutory rights.
Approved refunds go back to your original payment method, usually within 5–10 working days. Questions? Email Lottiebakehouse@gmail.com or call (0161) 547 4285.
Questions? Email Lottiebakehouse@gmail.com or call (0161) 547 4285. Lotties Bakehouse, 10 Charlotte House Basement, Manchester, M1 4FL.
Contains: Wheat, Barley, Egg, Milk, Soya
Contains: Wheat, Barley, Egg, Milk, Soya, Sesame, Molluscs (Oyster)
Contains: Wheat, Barley, Egg, Milk, Soya, Sesame, Molluscs (Oyster)
Contains: Wheat, Egg, Milk, Soya, Mustard
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya, Sesame
Contains: Wheat, Egg, Milk, Soya, Nuts (Almond), Sulphur dioxide
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya, Sesame
Contains: Wheat, Fish, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya, Nuts (Almond), Sulphur dioxide
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya, Nuts (Pistachio)
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk, Soya, Nuts (Pistachio)
Contains: Wheat, Egg, Milk
Contains: Wheat, Egg, Milk, Soya
Contains: Wheat, Egg, Milk
Contains: Wheat, Egg, Milk
Contains: Wheat, Egg, Milk, Soya, Alcohol
Contains: Wheat, Egg, Milk, Soya
Contains: Made to order — build yours below.
Contains: Wheat, Egg, Milk
Contains: Wheat, Egg, Milk
Contains: Wheat, Egg, Milk
Contains: Wheat, Egg, Milk
Contains: Milk
Contains: Milk
Contains: Milk
Contains: Milk, Soya
Contains: —
Contains: —
Contains: —
Contains: —
Contains: —
Contains: —
Contains: Milk
Contains: Milk
Contains: —
Contains: Oat
Contains: Milk
Contains: Milk, Nuts (Hazelnut)
Contains: Milk
Contains: Milk
Contains: Milk
For allergens see ingredients in Contains. All products are produced in a kitchen that handles wheat, crustaceans, eggs, fish, milk, mustard, nuts, peanuts, sesame seeds, soya and sulphur dioxide.